1. Digital credit purchases
ClipMotion credit packs are digital purchases credited to your account after Stripe confirms payment. Once credits have been used for AI generation, the corresponding consumed portion is generally not refundable, except where required by applicable law.
2. Failed AI generations
When ClipMotion detects a supported generation failure before a usable result is delivered, the product may automatically restore the related ClipMotion AI credit. Provider or account status messages shown in the Studio indicate whether a credit was refunded.
3. Duplicate or incorrect charges
If you believe you were charged more than once for the same purchase, or the amount charged differs from the checkout amount, contact ClipMotion support with the payment date and Stripe receipt details so the transaction can be reviewed.
4. Unused credits
Requests involving unused credits are reviewed subject to applicable consumer law and the circumstances of the purchase. Credits are not redeemable for cash and cannot be transferred to another account.
5. Payment disputes
If a payment is reversed, refunded or disputed through Stripe, ClipMotion may adjust the corresponding credit balance to reflect the final payment status.